Purchase, delivery and cancellation
This document sets out the terms for purchasing a licence and barcode scanners, including delivery, warranty and the right to cancel.
Updated:
Business details
InovyTech Cyber Ltd, company no. 516919370.
InovyTech Cyber Ltd (OpticCount), 41 Hatzivoni St., Kiryat Ono, Israel. Email: OpticCount@inovyTech.com. Phone: +972 55 502 8179. Hours: Sunday to Thursday, 08:30 to 18:00 (Israel time).
What is purchased
Prices on the site exclude VAT unless stated. Payment by credit card or bank transfer.
- A licence to use the system, for the period and scope selected (annual plan or a single-month licence).
- Credits, the unit of use. One credit is one item scanned, regardless of the quantity entered against it.
- Additional modules, as selected.
- Bluetooth barcode scanners, as an optional one-time purchase.
Delivery
The customer is responsible for providing accurate delivery details. We are not liable for delay caused by incorrect details, or by matters outside our control such as force majeure or a courier strike.
- Licence and credits: access opens immediately on payment confirmation, by granting permissions to the account used for the purchase.
- Scanners by courier: up to 10 business days, free of charge, to the address given.
- Scanners by collection: free of charge, by prior arrangement, at 41 Hatzivoni St., Kiryat Ono, Israel.
Scanner warranty
12 months from the date of purchase.
The warranty does not cover damage from breakage, cracking, dropping or moisture.
Cancellation and refunds
Your cancellation rights are those given by the Israeli Consumer Protection Law, 5741-1981 and its regulations. Nothing here reduces a right the law grants you.
- Cancellation should be given in writing by email, by phone or through the contact form, with your name, order number and the product or service.
- We will confirm receipt of a cancellation notice by the same means it was given, within a reasonable time.
- Refunds are made to the original payment method within 7 business days of receiving the notice or the returned product, whichever is later.
- A physical product should be returned clean, unused and in a condition allowing resale.
- Where cancellation is due to a defect or non-conformity, return is at our expense and no cancellation fee applies.
- Otherwise a cancellation fee of up to 5% of the transaction price or ILS 100, whichever is lower, may be charged.
For a licence already activated and used, the refund will be determined by law and by actual usage. Contact us and we will consider each case on its merits.
Service availability
If the system is unavailable because of a fault originating with us, rather than with the customer's infrastructure or a third party, the licence period will be extended in proportion to the actual downtime.
Nothing here reduces any right the law grants the customer.
Service and support
Support is available Sunday to Thursday, 08:30 to 18:00 (Israel time), by WhatsApp and email, and by phone depending on your plan.
For efficiency, support is provided to a nominated representative of the customer, designated as the primary user.